amazon-connect jobs in San Diego

Senior Full Stack Java Engineer responsible for designing and building microservices for workforce management (forecasting, scheduling, adherence, reporting) using Java/Spring Boot and REST APIs, while developing responsive TypeScript/React frontends. The role requires integrating WFM capabilities with ACD, HR, payroll, and enterprise platforms; modeling complex workforce data in PostgreSQL; containerizing services for cloud deployment; and maintaining CI/CD pipelines with Jenkins.…See more Requires 8+ years of full-stack experience, strong domain knowledge of workforce planning concepts, and proven ability to work with business rules engines, scheduling algorithms, and distributed event-driven architectures.

Design and develop enterprise-scale routing engines that distribute voice and digital interactions in real time using Java, Spring Boot, and cloud-native technologies. Implement intelligent routing algorithms, optimize for high concurrency and fault tolerance, and design APIs supporting routing configuration and integration.…See more Lead technical architecture decisions, establish engineering standards, and collaborate with product, workforce management, and CX platform teams to translate business requirements into distributed system components.

As a Senior Consultant, you will design, configure, and build Amazon Connect contact center solutions, translating client requirements into contact flows, routing logic, IVR systems, and integrations with AWS services and enterprise platforms like Salesforce and ServiceNow. You'll lead technical workstreams end-to-end, manage onshore/offshore development teams, own delivery from design through deployment, and support testing, releases, and post-go-live stabilization.…See more The role requires 6+ years of IT/software delivery experience, including 3+ years of hands-on Amazon Connect implementations and 2+ years leading technical teams with accountability for scope, quality, and timelines.

As a Technical Manager, you will lead the architecture, engineering, and delivery of AWS-based cloud contact center and Generative AI solutions. You'll design scalable solutions using Amazon Connect, Lex, Bedrock, Lambda, and other AWS services, incorporating AI patterns like RAG and agent/tool calling.…See more You'll translate client requirements into technical architectures and integration designs, partnering with stakeholders from design through implementation, testing, deployment, and production support. This role requires 8+ years in technology consulting or cloud architecture, including 4+ years deploying production AWS solutions and designing cloud contact center platforms with Generative AI capabilities.

Develop and deliver Contact Center as a Service (CCaaS) and Contact Center AI solutions for enterprise clients. Design AWS-based architectures using Amazon Connect, Lex, Bedrock, and other services, with hands-on configuration of NICE CXone, Five9, Genesys Cloud, and integrations to CRM and enterprise platforms.…See more Implement generative AI capabilities including RAG, conversational AI, and guardrails. Mentor junior team members, communicate technical concepts to stakeholders, and support delivery from architecture through production support.

As a senior technical authority on a Managed Services team, you will own the full lifecycle of cloud contact center solutions for enterprise customers using Amazon Connect. You'll build and deploy production code through automated CI/CD pipelines and Infrastructure as Code (Terraform or CloudFormation), leveraging modern Connect capabilities like Lex, Contact Lens, and Agent Assist.…See more You'll establish development standards, SLA targets, and quality metrics while leading 24/7 proactive monitoring, complex incident response, and root cause analysis as the senior escalation point for the team.

Lead complex contact center routing initiatives end-to-end for Intuit's GBSG business unit, from stakeholder discovery through Amazon Connect configuration, deployment, and production monitoring. Design and execute advanced routing strategies using CUP/CUE platforms, manage multi-region Amazon Connect environments, and analyze routing performance across channels using QlikSense, Splunk, and Databricks.…See more Serve as a routing and platform subject matter expert, provide guidance on design tradeoffs, and manage P0 incidents within SLA. Proactively apply generative AI tools to accelerate analysis, configuration work, and team workflows.

Python developer role focused on building and maintaining serverless AWS applications using Lambda, S3, and DynamoDB, with responsibilities spanning infrastructure automation, security (IAM, credential rotation), monitoring (CloudWatch, Splunk), and test automation using BDD frameworks. Requires 2 years of Python/Django development experience, 2 years as a software engineer or consultant, and familiarity with Social Capital Report Platform maintenance.…See more The role involves cross-regional failover implementation, legacy codebase refactoring, and API quality assurance across multiple environments.

Director and Practice Leader role building and scaling Slalom's Contact Center Modernization consulting practice. The director will provide strategic leadership to a high-performing team, advise C-suite executives on modernization roadmaps integrating CRM, CCaaS, and AI platforms, and oversee design and delivery of solutions across Genesys, NICE, Amazon Connect, Salesforce, ServiceNow, and related ecosystems.…See more Requires 12+ years in contact center operations, customer experience, or CCaaS/CRM consulting, with proven people leadership, platform expertise, and ability to influence senior clients.