CCaaS Technical Lead, Senior Consultant

Posted 1 day ago

San DiegoLast seen today

Summary

Develop and deliver Contact Center as a Service (CCaaS) and Contact Center AI solutions for enterprise clients. Design AWS-based architectures using Amazon Connect, Lex, Bedrock, and other services, with hands-on configuration of NICE CXone, Five9, Genesys Cloud, and integrations to CRM and enterprise platforms. Implement generative AI capabilities including RAG, conversational AI, and guardrails. Mentor junior team members, communicate technical concepts to stakeholders, and support delivery from architecture through production support.

DevOps / Infrastructure Technical Program Management AWS Agile Amazon Bedrock Amazon Connect Amazon Lex API Gateway Apis Automated Testing CI CD Cloud Native Architecture Cloudwatch Conversational AI Dialogflow Dynamodb Event Driven Architecture Five9 Generative AI Genesys Cloud Google Gemini Guardrails IAM Kms Lambda Microsoft Dynamics Nice Cxone RAG Retrieval Augmented Generation S3 Salesforce Scrum Sdlc Secrets Manager Servicenow Source Control Vertex AI Vpcs