Senior Routing Engine Developer (CX Platform)

Posted 1 day ago

San DiegoLast seen today

Summary

Senior Routing Engine Developer will design and develop enterprise-scale routing engines for voice and digital interactions using Java, Spring Boot, and distributed architectures. The role requires expertise in building high-throughput, low-latency transaction processing systems with intelligent routing algorithms, APIs, and integrations across telephony, workforce management, and CX platforms. Responsibilities include translating business requirements into technical solutions, establishing engineering standards, optimizing for availability and performance, and collaborating with product and architecture teams. Requires 8+ years of software engineering experience with substantial distributed systems and microservices architecture ownership, plus hands-on contact center or CX platform knowledge.

DevOps / Infrastructure Software Development Java Kubernetes Acd Amazon Connect Apache Kafka API First Design API Gateways Avaya Cisco Cloud Native Concurrency Contact Center Platforms Data Modeling Distributed Systems Event Driven Architecture Fault Tolerance Five9 Freeswitch Genesys GitHub Copilot High Throughput Systems Jenkins Kamailio Low Latency Systems Messaging Microservices Nice Observability Performance Engineering PostgreSQL Queue Management Rabbitmq Resilience Patterns REST Apis Security Architecture Skill Based Routing Spring Boot Transaction Processing