Amazon Connect Senior Consultant, Technical Transformation

$110,700 – $218,300 · Posted 1 day ago

San DiegoLast seen today

Summary

As a Senior Consultant, you will design, configure, and build Amazon Connect contact center solutions, translating client requirements into contact flows, routing logic, IVR systems, and integrations with AWS services and enterprise platforms like Salesforce and ServiceNow. You'll lead technical workstreams end-to-end, manage onshore/offshore development teams, own delivery from design through deployment, and support testing, releases, and post-go-live stabilization. The role requires 6+ years of IT/software delivery experience, including 3+ years of hands-on Amazon Connect implementations and 2+ years leading technical teams with accountability for scope, quality, and timelines.

DevOps / Infrastructure Technical Program Management AWS Agile AI In Customer Service Amazon Connect Amazon Connect Chat Amazon Connect Tasks Amazon Lex API Gateway AWS Best Practices AWS Certified Developer AWS Certified Solutions Architect Code Reviews Contact Center Migration Contact Flows Crm Integrations Ctr Analysis Dynamodb Itsm Integrations Ivr Lambda Monitoring And Logging Multi Channel Routing Oracle Outbound Campaigns Routing And Queues S3 Salesforce Sap Scrum Sdlc Self Service Applications Servicenow Sip Speech Analytics Unit Testing Workforce Management