amazon-lex jobs in San Diego

As a Senior Consultant, you will design, configure, and build Amazon Connect contact center solutions, translating client requirements into contact flows, routing logic, IVR systems, and integrations with AWS services and enterprise platforms like Salesforce and ServiceNow. You'll lead technical workstreams end-to-end, manage onshore/offshore development teams, own delivery from design through deployment, and support testing, releases, and post-go-live stabilization.…See more The role requires 6+ years of IT/software delivery experience, including 3+ years of hands-on Amazon Connect implementations and 2+ years leading technical teams with accountability for scope, quality, and timelines.

As a Technical Manager, you will lead the architecture, engineering, and delivery of AWS-based cloud contact center and Generative AI solutions. You'll design scalable solutions using Amazon Connect, Lex, Bedrock, Lambda, and other AWS services, incorporating AI patterns like RAG and agent/tool calling.…See more You'll translate client requirements into technical architectures and integration designs, partnering with stakeholders from design through implementation, testing, deployment, and production support. This role requires 8+ years in technology consulting or cloud architecture, including 4+ years deploying production AWS solutions and designing cloud contact center platforms with Generative AI capabilities.

Develop and deliver Contact Center as a Service (CCaaS) and Contact Center AI solutions for enterprise clients. Design AWS-based architectures using Amazon Connect, Lex, Bedrock, and other services, with hands-on configuration of NICE CXone, Five9, Genesys Cloud, and integrations to CRM and enterprise platforms.…See more Implement generative AI capabilities including RAG, conversational AI, and guardrails. Mentor junior team members, communicate technical concepts to stakeholders, and support delivery from architecture through production support.