CCaaS x AI, Manager, Technical Transformation
San DiegoLast seen today
Summary
As a Technical Manager, you will lead the architecture, engineering, and delivery of AWS-based cloud contact center and Generative AI solutions. You'll design scalable solutions using Amazon Connect, Lex, Bedrock, Lambda, and other AWS services, incorporating AI patterns like RAG and agent/tool calling. You'll translate client requirements into technical architectures and integration designs, partnering with stakeholders from design through implementation, testing, deployment, and production support. This role requires 8+ years in technology consulting or cloud architecture, including 4+ years deploying production AWS solutions and designing cloud contact center platforms with Generative AI capabilities.
Data ScienceDevOps / InfrastructureTechnical Program ManagementAIAWSAgent Tool CallingAgileAmazon BedrockAmazon ConnectAmazon LexAPI GatewayAutomated TestingAWS IntegrationCI CDCloud ArchitectureCloud Native ArchitecturesCloudwatchConversational AIDialogflowDynamodbEnterprise Security ControlsEvent Driven SolutionsFive9Generative AIGenesysGoogle GeminiGuardrailsIAMKmsKnowledge GroundingLambdaLLM Large Language ModelsNice CxoneRAG Retrieval Augmented GenerationRetrieval Augmented GenerationS3ScrumSdlcSecrets ManagerSource ControlVertex AIVPC