nice jobs in San Diego

Design and develop enterprise-scale routing engines that distribute voice and digital interactions in real time using Java, Spring Boot, and cloud-native technologies. Implement intelligent routing algorithms, optimize for high concurrency and fault tolerance, and design APIs supporting routing configuration and integration.…See more Lead technical architecture decisions, establish engineering standards, and collaborate with product, workforce management, and CX platform teams to translate business requirements into distributed system components.

Director and Practice Leader role building and scaling Slalom's Contact Center Modernization consulting practice. The director will provide strategic leadership to a high-performing team, advise C-suite executives on modernization roadmaps integrating CRM, CCaaS, and AI platforms, and oversee design and delivery of solutions across Genesys, NICE, Amazon Connect, Salesforce, ServiceNow, and related ecosystems.…See more Requires 12+ years in contact center operations, customer experience, or CCaaS/CRM consulting, with proven people leadership, platform expertise, and ability to influence senior clients.