genesys jobs in San Diego

Design and develop enterprise-scale routing engines that distribute voice and digital interactions in real time using Java, Spring Boot, and cloud-native technologies. Implement intelligent routing algorithms, optimize for high concurrency and fault tolerance, and design APIs supporting routing configuration and integration.…See more Lead technical architecture decisions, establish engineering standards, and collaborate with product, workforce management, and CX platform teams to translate business requirements into distributed system components.

As a Technical Manager, you will lead the architecture, engineering, and delivery of AWS-based cloud contact center and Generative AI solutions. You'll design scalable solutions using Amazon Connect, Lex, Bedrock, Lambda, and other AWS services, incorporating AI patterns like RAG and agent/tool calling.…See more You'll translate client requirements into technical architectures and integration designs, partnering with stakeholders from design through implementation, testing, deployment, and production support. This role requires 8+ years in technology consulting or cloud architecture, including 4+ years deploying production AWS solutions and designing cloud contact center platforms with Generative AI capabilities.

A Technical Manager leading Google Gemini (GECX) implementations for enterprise customers, overseeing onshore and offshore delivery teams, managing client relationships with senior stakeholders, and driving business development. The role requires hands-on end-to-end delivery experience with GCP Gemini Enterprise for Customer Experience, including conversational agents (Dialogflow CX), Agent Assist, Quality AI, and contact center analytics platforms (BigQuery, Looker).…See more Responsibilities span project design, team building, best-practices advisory, quality assurance, proposal development, and staff mentoring across large-scale digital transformation engagements.

Director and Practice Leader role building and scaling Slalom's Contact Center Modernization consulting practice. The director will provide strategic leadership to a high-performing team, advise C-suite executives on modernization roadmaps integrating CRM, CCaaS, and AI platforms, and oversee design and delivery of solutions across Genesys, NICE, Amazon Connect, Salesforce, ServiceNow, and related ecosystems.…See more Requires 12+ years in contact center operations, customer experience, or CCaaS/CRM consulting, with proven people leadership, platform expertise, and ability to influence senior clients.