Senior Routing Engine Developer (CX Platform)

Posted 1 day ago

San DiegoLast seen today

Summary

Design and develop enterprise-scale routing engines that distribute voice and digital interactions in real time using Java, Spring Boot, and cloud-native technologies. Implement intelligent routing algorithms, optimize for high concurrency and fault tolerance, and design APIs supporting routing configuration and integration. Lead technical architecture decisions, establish engineering standards, and collaborate with product, workforce management, and CX platform teams to translate business requirements into distributed system components.

DevOps / Infrastructure Software Development Java Kubernetes Acd Systems Amazon Connect Apache Kafka API First Design Avaya Cisco Contact Center Claude Contact Center Platforms Data Modeling Disaster Recovery Distributed Systems Event Driven Architecture Fault Tolerance Five9 Freeswitch Genesys GitHub Copilot High Concurrency Systems Jenkins Kamailio Microservices Nice Observability PostgreSQL Queue Management Rabbitmq Resiliency Engineering REST Apis Security Skill Based Routing Spring Boot