As a senior technical authority on a Managed Services team, you will own the full lifecycle of cloud contact center solutions for enterprise customers using Amazon Connect. You'll build and deploy production code through automated CI/CD pipelines and Infrastructure as Code (Terraform or CloudFormation), leveraging modern Connect capabilities like Lex, Contact Lens, and Agent Assist.… You'll establish development standards, SLA targets, and quality metrics while leading 24/7 proactive monitoring, complex incident response, and root cause analysis as the senior escalation point for the team.
San DiegoLast seen 13 days ago