servicenow jobs in San Diego

Design, build, and operate an enterprise ITSM platform centered on BMC Remedy AR System 9.1, managing the full application stack (Incident, Problem, Change, Request, Knowledge, Asset modules) plus Smart IT, Digital Workplace, and CMDB integrations. Lead system upgrades, patches, schema migrations, and maintain security compliance per RMF/ATO requirements.…See more Automate routine tasks and deployments using Python and/or PowerShell, optimize CMDB data quality, and provide Tier 3 support and mentorship to junior administrators.

Lead vulnerability and patch management operations across infrastructure, middleware, and applications for Deloitte's Cyber Defense & Resilience team. Prioritize remediation activities using threat intelligence, exploitability data, and attack paths; manage remediation workflows and patch deployment at scale.…See more Mentor junior practitioners, develop client deliverables, and drive process improvements that reduce cyber risk. Requires 10+ years in IT/information security with hands-on experience in vulnerability management tools, remediation automation, and ITSM platforms.

Lead ServiceNow AI implementation projects as an architect-manager, designing and deploying AI solutions (NOW Assist, Agentic, AI Control Tower) with hands-on expertise in prompt engineering, LLM orchestration, and RAG techniques. Configure Moveworks for automated ticket resolution and integrate multiple AI models within ServiceNow workflows.…See more Conduct client design sessions, manage project delivery across waterfall and agile models, and lead technical teams while supporting pre-sales efforts.

Senior Identity Verification Engineer responsible for designing, implementing, and managing enterprise identity and access management (IAM) solutions with a focus on passwordless authentication and identity proofing. Will configure and integrate platforms including 1Kosmos, Microsoft Verified ID, Microsoft Entra ID, and industry-standard IAM tools (SailPoint, Okta, Ping), while developing REST API integrations, supporting SAML/OAuth/OIDC/SCIM protocols, and ensuring compliance with security standards.…See more Requires 3–5+ years of IAM experience and 2+ years of hands-on implementation with 1Kosmos or Microsoft Verified ID, including biometric verification and enterprise onboarding workflows.

Senior Consultant leading Moveworks AI Assistant implementation projects for enterprise HR and IT service delivery. Responsibilities include establishing user journeys, configuring AI agents and integrations, managing ServiceNow/Workday implementations, and collaborating with stakeholders across discovery, design, build, test, and deployment.…See more Requires 4+ years of enterprise platform implementation (ServiceNow, Workday) and API/integration experience; preferred experience with conversational AI platforms and solution architecture.

Provide IT infrastructure, application, and technical support for laboratory environments in life sciences/pharmaceutical/biotechnology settings. Install, configure, maintain, and troubleshoot laboratory IT systems including LIMS, ELN, LES, CDS applications, laboratory instruments, Windows servers, Active Directory, and networking.…See more Support GxP-regulated environments, system validation, change control, and audit activities while ensuring security, availability, and data integrity.

Summer 2027 internship supporting IT operations for the County of San Diego. The intern will assist with incident management, SLA performance tracking, and building dashboards and executive reports to provide leadership visibility into service health.…See more The role requires analytical and troubleshooting skills, proficiency in Excel, and clear written communication; experience with ServiceNow, ITIL, Power BI/Tableau, CloudWatch, Splunk, or SQL is desired.

Support software delivery teams as a Project Manager / Scrum Master co-op by facilitating sprint planning, stand-ups, retrospectives, and Kanban board management for County of San Diego IT modernization projects. Gain hands-on experience in Agile program delivery, working alongside Peraton professionals on real projects that include emerging AI applications in software design and delivery.…See more Requires understanding of Agile, Scrum, and Kanban principles, strong organizational skills, and ability to facilitate meetings and track action items. This is a 40-hour/week hybrid role based in San Diego from January through August 2027.

Senior manager responsible for leading Deloitte's identity and access management (IAM) managed services delivery across multiple client accounts. The role requires 10+ years of IAM experience with 5+ years in managed services or IT operations leadership, hands-on expertise with platforms like SailPoint, CyberArk, Okta, or Entra ID, and the ability to drive service improvement through automation and modernization.…See more Responsibilities include account ownership, executive governance, financial performance management, team mentorship, and business development activities such as contract renewals and proposal response.

Peraton seeks undergraduate and graduate software engineering co-ops to build and prototype software for San Diego County departments from January through August 2027. You'll write code using Python or Java, apply modern AI tools and AWS cloud services, and contribute to real projects modernizing public-sector services through rapid prototyping.…See more The role requires object-oriented programming experience and Git version control, with exposure to generative AI APIs, AWS services (Bedrock, CodeCommit, Lambda), and agile tools like JIRA considered valuable.

As an IPPS Business Systems Analyst, you will analyze and optimize supply chain and procure-to-pay business processes at UC San Diego, working with systems including Oracle Cloud, PaymentWorks, Concur, and ServiceNow. You will design process improvements, manage system configurations and integrations, troubleshoot production issues, and serve as a liaison between business owners, campus clients, IT partners, and third-party SaaS providers.…See more The role requires strong business process analysis, system integration troubleshooting, testing skills, and the ability to communicate technical information to both technical and non-technical stakeholders.

Principal Computer Systems Analyst supporting classified government contracts, responsible for managing multi-user computer systems including Windows Server administration, Active Directory, Group Policy, and domain architecture design. The role involves system maintenance, patching, monitoring, compliance enforcement, backup/recovery services, and coordination across IT/Cyber teams.…See more Requires current Top Secret clearance, Security+ certification, and 3–9 years of experience depending on educational background.

This UC San Diego Business Systems Analyst role supports the Integrated Procure-to-Pay (IPPS) supply chain operations by analyzing business processes, configuring systems, and managing integrations across Oracle Cloud, PaymentWorks, Concur, and ServiceNow. The role requires troubleshooting system integration points, identifying production failures, and recommending process improvements while acting as a liaison between business owners, campus clients, and third-party SaaS providers.…See more Success demands strong testing and test planning skills, complex process analysis, and the ability to communicate technical information to both technical and non-technical stakeholders.

ESM Developer I will develop and maintain enterprise service management solutions using ServiceNow or similar platforms, focusing on integrations, CMDB support, and platform troubleshooting. The role involves building REST API integrations, managing data quality, supporting releases and deployments, and collaborating across technical and business teams.…See more The candidate will work with JavaScript, SQL, databases, and enterprise data governance standards while following Clearway's AI governance and security requirements. Level I developers are expected to build foundational enterprise application development skills and recognize automation and AI opportunities.

Develop and support enterprise service management (ESM) solutions on the ServiceNow platform, with a focus on integrations, CMDB maintenance, platform troubleshooting, and AI-enabled automation. The role involves building REST API integrations, maintaining data quality, supporting platform releases and deployments, and collaborating across technical and business teams.…See more Requires a bachelor's degree in a technical field or equivalent experience, 1+ years in application/software development or systems administration, and working knowledge of JavaScript or another modern programming language. This Level I position will grow technical responsibility as capability develops, with an emphasis on learning enterprise development standards and recognizing opportunities for automation and AI technologies.

The ESM Developer I will develop and maintain ServiceNow-based enterprise service management solutions, focusing on platform support, integrations, and CMDB data quality. Responsibilities include building integrations using REST APIs and IntegrationHub, troubleshooting connectivity and data issues, supporting platform releases and deployments, and collaborating with cross-functional teams to translate business requirements into technical solutions.…See more The role requires a bachelor's degree in a technical field or equivalent experience, 1+ years in application or systems development, and working knowledge of JavaScript or similar programming languages, with opportunities to apply AI and automation technologies.

Lead ServiceNow Developer responsible for designing, implementing, and architecting enterprise ServiceNow solutions for federal government clients. Design security plans ensuring compliance with NIST, RMF, and DoD standards; mentor and coach ServiceNow talent; lead knowledge sharing; and drive client relationships and business growth through solution proposals and platform expertise.…See more Must have 5+ years of ServiceNow implementation/architecture experience, ServiceNow Certified System Administrator certification, and one of CISSP/Security+/CASP+/CISM, with active Secret Clearance required.

Lead the design, implementation, and optimization of ServiceNow solutions for enterprise clients, including platform architecture, system integrations, and performance tuning. Provide technical oversight throughout the delivery lifecycle, ensure compliance with security standards and best practices, and mentor junior developers.…See more Manage stakeholder relationships, contribute to business development by identifying new service opportunities, and stay current with ServiceNow platform developments and industry trends.

The AVP Tech, Edge Security Engineer designs, builds, and supports highly available enterprise edge infrastructure and security controls using CDN platforms like Cloudflare, Akamai, and Fastly. The role requires architecting edge security standards, performing threat hunting and mitigation, and leading proof-of-concepts for emerging technologies including AI-driven solutions.…See more Responsibilities include collaborating with enterprise and security architecture teams, improving observability and security posture across edge environments, and participating in on-call incident response. Required experience spans 4+ years with edge infrastructure and CDN platforms, 4+ years with enterprise monitoring tools (Splunk, Datadog, Dynatrace, Grafana), global load balancing solutions, enterprise DNS, and infrastructure automation (Terraform, Ansible, Python, Go).

As an Agile Coach and Solution Train Engineer, you will lead technical teams and drive Agile transformation across DoD-focused organizations using frameworks like SAFe, Scrum, and Kanban. You'll facilitate Planning Interval planning, manage program-level risks, resolve cross-team dependencies, and mentor product owners, Scrum Masters, and release train engineers.…See more The role requires 7+ years of DoD project management experience and 5+ years as an RTE or Lead Coach supporting multiple teams through PI planning, risk mitigation, and backlog refinement. You'll partner with senior leadership and executives to establish Lean-Agile routines, drive continuous improvement, and maintain solution train focus on delivery commitments.

As a Senior Consultant on Deloitte's GPS Cyber Strategy & Transformation team, you will lead requirements workshops, analyze processes to identify ServiceNow automation opportunities across IT Ops, asset management, risk, and security domains, and support functional design and configuration of ServiceNow solutions including forms, workflows, dashboards, and access controls. You'll document data models, taxonomies, and governance requirements; produce project artifacts such as requirements docs and functional designs; and collaborate with stakeholders on demonstrations, testing, training, and solution adoption for cyber and risk management use cases.See more

Senior Staff Inbound Product Manager responsible for owning the roadmap, vision, and requirements for conversational AI features within ServiceNow's AI platform. The role requires translating customer feedback into product improvements, guiding product strategy across multiple teams, and steering the development of AI features including disambiguation, clarification, document/multimodal experiences, slot filling, feedback intelligence, and fallback handling.…See more Success requires 12+ years of enterprise product management experience, deep knowledge of conversational AI, generative AI, and agentic systems, plus hands-on experience with AI evaluation, prompt engineering, retrieval systems, and knowledge bases. The person will create PRDs, define testing and quality requirements, support strategic customers through pilots and go-lives, and coordinate dependencies across engineering and design teams.

Lead the design, implementation, and optimization of ServiceNow solutions for enterprise clients, with 8+ years of experience architecting or implementing the platform. Provide technical oversight to ensure solutions meet quality standards, security requirements, and compliance regulations; manage integrations with third-party systems; and conduct performance analysis.…See more Mentor junior ServiceNow talent, communicate project status to leadership and clients, and identify new service opportunities to drive business growth.

Senior Principal Platform Architect at ServiceNow responsible for translating enterprise customer business objectives into technical solutions and architectural blueprints. The role involves advising on platform health, governance, and leading large-scale implementations across cloud-based systems while positioning ServiceNow as a system of action.…See more Requires 5+ years of large program experience, enterprise architecture background, and deep expertise in cloud platforms (AWS, Azure, Salesforce, Workday, Oracle Cloud), with strong executive communication and consulting leadership experience.

The IT Cybersecurity Specialist will architect and implement ServiceNow-specific security controls (RBAC, ACLs, Data Policies, Edge Encryption) aligned to DoD Zero Trust Strategy for the Blue UAS Cleared List platform. The role requires developing and maintaining System Security Plans and RMF artifacts, mapping ServiceNow configurations to NIST SP 800-53 and NIST SP 800-171/172 standards, and tracking POA&M to remediate vulnerabilities and maintain Authority to Operate.…See more The specialist will coordinate with Government IT Program Managers and Authorizing Officials, conduct continuous monitoring, provide Security Assessment Reports, and ensure personnel meet DoDM 8140.03 certification requirements. This position requires a bachelor's degree, five years of practical cybersecurity experience, active DoD security clearance, and demonstrated expertise securing ServiceNow instances in FedRAMP High and DoD IL4/IL5 environments.