ai-control-tower jobs in San Diego

Senior ServiceNow HRSD consultant who will lead end-to-end solution delivery across design, configuration, development, testing, and deployment phases. Requires ServiceNow CSA or CAD certification plus HRSD specialist certification, with 2–4 years of ServiceNow HRSD experience and 3+ years of Big 4 consulting background.…See more Will manage multidisciplinary teams of 3–5 resources, advise clients on AI-enabled HRSD capabilities (Now Assist, EmployeeWorks, Employee Slate, AI Control Tower), and shape responsible AI adoption strategies including governance and data readiness. Must lead process workshops, architect HR service delivery transformations, and deliver high-quality artifacts across waterfall and agile methodologies.

Lead ServiceNow AI implementation projects as an architect-manager, designing and deploying AI solutions (NOW Assist, Agentic, AI Control Tower) with hands-on expertise in prompt engineering, LLM orchestration, and RAG techniques. Configure Moveworks for automated ticket resolution and integrate multiple AI models within ServiceNow workflows.…See more Conduct client design sessions, manage project delivery across waterfall and agile models, and lead technical teams while supporting pre-sales efforts.

As Product Success Technical Director for AI Adoption Engineering at ServiceNow, you will own escalation resolution and architecture consulting for the company's most complex agentic AI deployments. You'll diagnose and stabilize at-risk customer go-lives, design resilient agentic architectures (LLM integration, RAG, multi-agent orchestration, guardrails, governance), and serve as the technical authority for customer executives during high-stakes moments.…See more You'll mentor the team, codify reusable playbooks and reference architectures, and act as a strategic conduit between field escalations and Product/Engineering to turn hard-won patterns into scalable capability.

Senior technical consultant role focused on ServiceNow Enterprise Service Management (ESM) implementation and AI-enabled transformation. Candidates will advise clients on process optimization, lead requirements and design workshops, and connect ServiceNow AI capabilities (Now Assist, AI Agents, agentic workflows) to business outcomes.…See more The role requires 2–4 years of ServiceNow project experience, ServiceNow CSA/CAD certification plus one implementation-specialist certification, and 3+ years of Big 4 or equivalent consulting experience.