Jobs at ServiceNow

Staff Software Engineer role designing and implementing cloud-native platform components and services, with primary focus on Kubernetes workloads, distributed systems, and infrastructure automation. Requires 5+ years hands-on Kubernetes experience, proficiency in Go or systems languages, and demonstrated expertise building operators, controllers, and platform services. Will lead well-scoped projects from design through production, contribute to reliability and scalability, mentor junior engineers, and participate in on-call operations.

Director-level technical program management role leading large-scale, cross-functional strategic initiatives within ServiceNow's APEX organization. You will own complex new product development programs from conception through operations, translating business strategy into execution plans, organizing ambiguous problems into prioritized milestones and deliverables, and driving accountability across senior leadership and engineering teams. The role emphasizes AI-native program management—using AI tools to synthesize intelligence, surface risks, and accelerate decision-making—and requires extensive experience managing high-complexity programs with quantifiable impact on revenue and competitive positioning.

As a Staff Software Engineer in Data Platform Engineering, you will design, build, and operate cloud-native platform components and services, taking features from design through production. You'll lead well-scoped technical projects, collaborate with senior engineers on architecture alignment, and ensure reliability and scalability through testing and instrumentation. You'll spend most of your time hands-on building operators, controllers, automation, and platform services that other teams depend on, while mentoring junior engineers. The role requires 8+ years of software development experience (or equivalent with advanced degrees), 5+ years of hands-on Kubernetes experience, and proficiency with at least one major hyperscaler (AWS, Azure, GCP).

Senior Staff Software Engineer responsible for designing and optimizing the server-side JavaScript execution engine at the heart of the ServiceNow platform. The role requires deep expertise in compiler and runtime systems, including JIT/AOT compilation pipelines, memory management, and performance optimization at scale. You will work across the full software lifecycle from design through delivery, mentor colleagues on systems engineering and performance profiling, and own technical decisions with material risk across multiple projects and teams.

Design, build, and operate cloud-native platform features and services with hands-on engineering focused on Kubernetes, distributed systems, and infrastructure automation. Deliver well-defined work iteratively from implementation through production, contributing to reliability, scalability, and operability through testing, instrumentation, and on-call participation. Collaborate with senior engineers on platform standards while mentoring junior team members. Requires 5+ years of software development experience (or equivalent), production experience with Kubernetes, exposure to at least one major hyperscaler (AWS, Azure, GCP), and proficiency in Go or another systems language.

The Implementation Manager leads customer implementations of the Moveworks Agentic AI platform, overseeing on-time, on-budget delivery and ensuring projects follow leading practice methodology. Responsibilities include managing engagement governance, timeline, scope, risk, and resourcing; helping customers build and launch agentic workflows; and providing change management guidance for adoption and organizational readiness. The role requires collaborating with customer teams, partners, and internal stakeholders (Sales, services) to understand customer goals, identify gaps between plan and actuals, and serve as the primary point of contact for project success. Success demands mentoring team members and partners, tracking progress, and managing deviations through appropriate mitigation strategies.