Jobs at ServiceNow

ServiceNow seeks a Staff Software Engineer (IC4) for their Data Platform Engineering organization to design, build, and operate cloud-native platform components and services on Kubernetes at scale. You will own well-scoped projects end-to-end, from design through production, collaborating with senior engineers and mentoring junior team members.…See more The role requires 8+ years of software development experience, 5+ years hands-on with Kubernetes, expertise in at least one major hyperscaler (AWS, Azure, GCP), and strong Go programming skills. You will focus on building operators, controllers, automation, and platform services that other teams depend on, with emphasis on reliability, scalability, operability, and infrastructure-as-code practices.

Senior Staff Software Engineer leading design and delivery of multi-tenant, distributed data platform services on Kubernetes at scale. You will mentor mid-level and junior engineers, architect highly available stateful workloads (databases, message queues, caches), and integrate AI into infrastructure and operational workflows.…See more The role requires 8+ years building production distributed systems, deep expertise in Kubernetes and at least one hyperscaler (AWS, Azure, GCP), and hands-on experience operating services like Postgres, Kafka, or Redis at scale with explicit HA, failover, and durability targets.

ServiceNow seeks a Staff Software Engineer (IC4) for its Data Platform Engineering organization to design, build, and operate cloud-native platform components and services on Kubernetes. The role involves hands-on development of operators, controllers, automation, and platform services; leading well-scoped technical projects from design through production; and mentoring junior engineers.…See more Required: 8+ years of software development (or 5+ with a Master's, or 3+ with a PhD), 5+ years hands-on Kubernetes experience, proficiency with at least one major hyperscaler (AWS, Azure, GCP), strong Go programming skills, and expertise in containers, CI/CD, GitOps, and infrastructure-as-code.

As Product Success Technical Director for AI Adoption Engineering at ServiceNow, you will own escalation resolution and architecture consulting for the company's most complex agentic AI deployments. You'll diagnose and stabilize at-risk customer go-lives, design resilient agentic architectures (LLM integration, RAG, multi-agent orchestration, guardrails, governance), and serve as the technical authority for customer executives during high-stakes moments.…See more You'll mentor the team, codify reusable playbooks and reference architectures, and act as a strategic conduit between field escalations and Product/Engineering to turn hard-won patterns into scalable capability.

Senior Staff Inbound Product Manager responsible for owning the roadmap, vision, and requirements for conversational AI features within ServiceNow's AI platform. The role requires translating customer feedback into product improvements, guiding product strategy across multiple teams, and steering the development of AI features including disambiguation, clarification, document/multimodal experiences, slot filling, feedback intelligence, and fallback handling.…See more Success requires 12+ years of enterprise product management experience, deep knowledge of conversational AI, generative AI, and agentic systems, plus hands-on experience with AI evaluation, prompt engineering, retrieval systems, and knowledge bases. The person will create PRDs, define testing and quality requirements, support strategic customers through pilots and go-lives, and coordinate dependencies across engineering and design teams.

Principal Software Engineer at ServiceNow to lead the design and delivery of AI-assisted HR solutions, owning agentic workflows, evaluation infrastructure, and production safety for large language models in a highly regulated domain. You will author agent instructions and prompts, design autonomous workflows with tool calling and retrieval grounding, build evaluation datasets and CI gates that catch HR-specific failures (access violations, cross-scope leakage, policy correctness), and ensure observability for hallucination, injection, and unsafe actions without exposing restricted content.…See more You'll drive system design across retrieval, entitlement-aware tooling, and LLM orchestration; handle hard integrations and production migrations; and partner with product and engineering to translate business needs into robust, testable specifications. This role requires 10+ years of software engineering with hands-on agentic AI and LLM production experience, including at least one model or orchestration migration, plus deep expertise in system design, APIs, data modeling, and strong Java/JavaScript/TypeScript/React skills.

Staff Software Engineer responsible for building production-grade AI agent infrastructure for ServiceNow's HR Service Delivery platform. Design and own agentic instruction surfaces, evaluation frameworks, and safety mechanisms that enforce entitlement-aware data handling and prevent access violations in HR contexts.…See more Build and maintain observability, hallucination detection, and drift monitoring for autonomous workflows; author and migrate LLM integrations and tool orchestration through production. Partner across product and engineering to translate business needs into testable specs and hold architectural standards for accountable AI-assisted delivery.

Lead the design and implementation of AI-assisted HR systems at ServiceNow, owning agentic workflows, evaluation infrastructure, and production safety mechanisms for large-language-model-powered employee-relations features. You will author and refine prompts and agent instructions, build multi-turn evaluation suites with drift detection and CI gating, and ensure entitlement-aware data handling across retrieval and tool layers.…See more Collaborate across product and engineering to translate business requirements into robust technical designs, and drive hands-on integration, migration, and incident resolution on customer-facing systems. Requires 10+ years of software engineering with direct production LLM experience, orchestration migrations, system design rigor, and proficiency in Java, JavaScript/TypeScript, and React.

Senior Principal Platform Architect at ServiceNow responsible for translating enterprise customer business objectives into technical solutions and architectural blueprints. The role involves advising on platform health, governance, and leading large-scale implementations across cloud-based systems while positioning ServiceNow as a system of action.…See more Requires 5+ years of large program experience, enterprise architecture background, and deep expertise in cloud platforms (AWS, Azure, Salesforce, Workday, Oracle Cloud), with strong executive communication and consulting leadership experience.

Design and deliver AI architecture solutions across the ServiceNow platform, translating customer requirements into scalable blueprints and proof of concepts. Lead technical deep-dive sessions, architect end-to-end integrations, and develop reusable reference architectures and industry patterns.…See more Requires 7+ years in architecture or pre-sales engineering roles with deep ServiceNow platform mastery, including data models, workflows, integration hub, scripting, and security frameworks.

Staff Software Engineer on the Workplace Engineering team responsible for building, configuring, and maintaining enterprise applications and workflows that optimize physical and digital work environments. You will design and develop scalable, high-quality software solutions using Java, JavaScript/TypeScript, and modern UI frameworks, while mentoring team members and driving customer success during implementations and go-live events.…See more The role requires 8+ years of object-oriented programming experience, strong software design skills, and the ability to integrate AI into work processes and decision-making.

Senior Software Engineer role focused on developing and maintaining ServiceNow's server-side JavaScript engine and runtime systems. Responsible for optimizing execution engines, memory management, and performance at the systems level while owning code from design through production delivery.…See more Requires deep expertise in compiler and runtime systems, distributed systems, and backend programming, with opportunities to mentor colleagues and architect scalable, modular solutions for the platform.

Senior Software Engineer role focused on developing and maintaining ServiceNow's server-side JavaScript engine and runtime systems. Responsibilities include owning code across the full lifecycle from design through production delivery, optimizing execution engines and memory management, and architecting modular systems for scalability.…See more Requires 3+ years of experience with Java or equivalent OO languages, deep knowledge of language internals and backend systems programming, and expertise in data structures, algorithms, design patterns, and performance optimization at scale.

Design, build, test, and operate production ML and LLM-powered components for cybersecurity applications at scale. You will turn ambiguous requirements into working code, partner across product and security teams, and apply AI safety and guardrail practices.…See more The role requires solid software engineering fundamentals, hands-on experience building production ML/LLM applications (RAG, embeddings, agents), and the ability to take prototypes to reliable, maintainable systems. You'll work with distributed systems, cloud-native technologies, and graph/data plumbing while contributing to code reviews and raising team quality standards.

Staff SRE for ServiceNow's Government Community Cloud, providing 24/7 production support across a 3-shift team. The role combines software development, systems engineering, and networking to maintain reliability, scalability, and performance of federal infrastructure, with emphasis on automation, incident reduction, and MTTR optimization.…See more Requires 8+ years of related experience (or equivalent education trade-off), deep Linux knowledge, 2+ years DevOps/CI-CD and cloud experience, coding proficiency in Python/JavaScript/Ruby, database administration, and observability expertise at scale.

Staff Inbound Product Manager for ServiceNow University, responsible for defining and executing product strategy across AI-powered learning experiences. The role involves leading product discovery across personalization, conversational AI, recommendations, and search capabilities; partnering with Engineering, Architecture, and Design to deliver enterprise-grade features; and translating learner and business needs into technical requirements.…See more Requires 8+ years of product/technical product management experience with strong expertise in enterprise platforms, AI technologies (LLMs, agents, conversational systems), and complex system integration.

Principal Technical Program Manager leading large-scale, high-visibility cross-functional strategic programs at ServiceNow. Translates business objectives into execution strategy, owns project planning and delivery from conception through operations, and organizes complex problems into prioritized milestones with clear success criteria.…See more Operates as an AI-native program manager, using AI tools to synthesize intelligence, surface risks, and provide leadership with actionable insights. Requires 12–15+ years driving complex global change initiatives in TPM, strategic program management, M&A integration, or management consulting.

Senior Systems Engineer responsible for designing, developing, and maintaining production services supporting enterprise mail and messaging infrastructure. The role requires strong Linux administration, Python development, and expertise in email technologies (SMTP, message routing, authentication, anti-spam).…See more You will troubleshoot complex distributed systems issues, implement service integrations and operational tooling, drive medium-sized projects, and mentor junior engineers.

Staff Software Engineer on the AI Experience Framework (AIUX) team, responsible for full-stack architectural decisions in a JavaScript/component-driven environment powering ServiceNow's AI-first user interfaces. You will own code from design through delivery, architect modular reusable component systems, set framework-level technical direction for AI integration and state management, and serve as an escalation point for production issues across multiple teams.…See more The role requires 8+ years of OO language experience (Java, C++, C#, Go), advanced expertise in modern UI frameworks (React, Angular, Vue, Lit), relational databases, and data structures/algorithms/design patterns at scale.

Staff Software Engineer role owning full-stack architecture for ServiceNow's AI Experience Framework (AIUX), building modular Lit-based web components that power conversation-first applications. Responsible for end-to-end code delivery from design through production, setting technical direction for framework-level APIs, and serving as an escalation point for production issues across multiple teams.…See more Requires 8+ years of OO language experience (Java, C++, C#, Go), advanced JavaScript/modern UI framework expertise (Angular, React, Vue, Lit), and deep knowledge of data structures, algorithms, design patterns, and performance optimization. Expected to mentor colleagues, coordinate cross-org architecture decisions, and architect scalable component systems for extensibility.

Build high-quality, scalable AI-powered developer products at ServiceNow using Java, TypeScript/NodeJS, and React. You'll partner with product teams to design and implement customer-facing features, own code from design through delivery, and apply AI integration to developer workflows.…See more The role emphasizes clean architecture, best practices (code review, unit testing), and reusable component design in a DevX-focused context.

ServiceNow seeks a Senior Software Engineer to build customer-facing AI Developer products, with 4+ years of JavaScript/TypeScript and Node.js experience. You'll design and implement scalable, reusable code; work with product owners on feature delivery; and mentor colleagues.…See more The role emphasizes applied AI integration, modern UI frameworks (React, Angular, Vue), and strong software engineering practices including code reviews and test automation.

Senior Software Engineer at ServiceNow building enterprise-grade, AI-integrated conversational platforms and large-scale server-side systems. You'll design and implement highly interactive, performant applications; apply AI/ML concepts to enhance platform functionality; and write clean, scalable code following best practices in architecture, testing, and code review.…See more The role requires expertise in backend (Java, Spring, Hibernate, REST, SQL), frontend (JavaScript, Python), and machine learning/NLP systems including Large Language Models, with collaboration across product and engineering teams from design through delivery.

Lead a team of engineering managers and software engineers building distributed agentic systems and AI-powered developer platforms at ServiceNow. You'll drive technical strategy for highly scalable, fault-tolerant systems; mentor teams; and architect foundational capabilities that improve developer experience for AI-first development.…See more This role requires 8+ years of software engineering experience with proven distributed systems expertise, 3+ years managing high-performing teams, and deep hands-on knowledge of Node.js, TypeScript, Kubernetes, and cloud-native infrastructure.

Lead a team of 6–10 engineers building and operating core cloud-native platform services on Kubernetes and hyperscalers. Own end-to-end delivery, team development, and technical direction while staying hands-on with design reviews and architectural decisions.…See more Establish SLOs, on-call practices, and operational excellence across AWS, Azure, GCP, and on-prem environments. Act as a player-coach who combines people leadership with deep technical judgment on distributed systems, containers, CI/CD, and infrastructure-as-code.