omnichannel jobs in San Diego

As Associate Director of Customer Engagement Platforms & Data, you will lead product management, solution architecture, and delivery for commercial and medical affairs customer engagement capabilities—including Veeva and Salesforce CRM, marketing automation, and digital engagement platforms. You will translate business and data strategies into product plans and technical requirements, partner across Commercial Systems & Analytics and Enterprise Data & Intelligence to align roadmaps and governance, and provide hands-on delivery leadership from discovery through deployment and continuous improvement.…See more The role requires balancing product ownership with technical accountability for architecture, security, scalability, compliance, and data governance in a shared operating model with cross-functional teams.

Director and Practice Leader role building and scaling Slalom's Contact Center Modernization consulting practice. The director will provide strategic leadership to a high-performing team, advise C-suite executives on modernization roadmaps integrating CRM, CCaaS, and AI platforms, and oversee design and delivery of solutions across Genesys, NICE, Amazon Connect, Salesforce, ServiceNow, and related ecosystems.…See more Requires 12+ years in contact center operations, customer experience, or CCaaS/CRM consulting, with proven people leadership, platform expertise, and ability to influence senior clients.