case-management jobs in San Diego

Staff Quality Analyst role responsible for building dashboards and analytics that surface defect signals and drive leadership decision-making at scale. The role combines hands-on data analysis (SQL, Python, statistics) with AI-native workflows to accelerate defect detection and root cause analysis, plus structured change management to land measurement and process changes across large stakeholder groups.…See more Required skills include strong SQL/Python proficiency, applied statistics, experience with defect frameworks (DPMO), contact center operations familiarity, and demonstrated ability to communicate data findings credibly to executives and manage organizational change.