Staff Business Data Analyst responsible for building dashboards and reporting that surface quality defects, track outcome metrics, and support leadership decisions in a contact center environment. The role requires strong SQL and Python skills to analyze large operational datasets, apply structured improvement methods (Lean, Six Sigma), and translate process-level defects into business impact.… Core responsibilities include presenting data-driven findings to executives, managing metric rollouts and process changes, and designing AI-assisted workflows using LLM tools to accelerate defect detection and root cause analysis. The analyst must communicate uncomfortable findings credibly, practice responsible AI governance, and drive accountability across matrixed organizations.