Staff Quality Analyst — Quality Management System

$102,000 – $138,000 · Posted 8 days ago

San DiegoLast seen 7 days ago

Summary

Staff Quality Analyst role responsible for building dashboards and analytics that surface defect signals and drive leadership decision-making at scale. The role combines hands-on data analysis (SQL, Python, statistics) with AI-native workflows to accelerate defect detection and root cause analysis, plus structured change management to land measurement and process changes across large stakeholder groups. Required skills include strong SQL/Python proficiency, applied statistics, experience with defect frameworks (DPMO), contact center operations familiarity, and demonstrated ability to communicate data findings credibly to executives and manage organizational change.

Data Science Python SQL A B Testing Agentic AI AI Powered Analytics Applied Statistics Bias Monitoring Case Management Causal Inference Change Management Contact Center Operations Control Charts Conversation Intelligence Conversation Scoring Dashboard Design Data Visualization Difference In Differences Dpmo Dpmo Measurement Frameworks Hypothesis Testing Lean LLM Large Language Models Machine Learning Model Drift Detection R Resolution Scoring Responsible AI Root Cause Analysis Six Sigma Sla Design Speech Analytics Text Analytics Treatment Effect Estimation Work Management Systems