Technical Lead

Summary

Technical Lead responsible for designing, developing, and optimizing NICE CXone architecture and call flows for voice and digital channels integrated with LiveVox. Will design high-level and low-level architectures including data flow diagrams, lead ACD/IVR call flow design, and drive integrations across CRM, ERP, WFM, QM, and analytics systems using REST/SOAP/Webhooks. Role requires ensuring scalability, high availability, disaster recovery, compliance, and performance optimization while conducting architectural reviews and providing technical guidance to cross-functional teams. Will lead AI/automation enhancements, migration roadmaps, root cause analysis, and act as a technical liaison for cloud migration and CX transformation consulting.