Jobs at Kaleidoscope Innovation

The Technical Configuration Engineer will perform hands-on configuration of Kode OS and Nook platforms for large-scale IoT and Smart Spaces implementations, primarily at customer sites. Responsibilities include building data source onboarding, BMS integration, Tier-2 troubleshooting, and on-site deployment support across distributed enterprise environments.…See more The role requires 5+ years of systems integration or building technology experience, with direct hands-on expertise in Kode OS configuration and Nook installations. Travel to customer sites is required for installations, validation, and troubleshooting activities.

Technical Lead responsible for designing, developing, and optimizing NICE CXone architecture and call flows for voice and digital channels integrated with LiveVox. Will design high-level and low-level architectures including data flow diagrams, lead ACD/IVR call flow design, and drive integrations across CRM, ERP, WFM, QM, and analytics systems using REST/SOAP/Webhooks.…See more Role requires ensuring scalability, high availability, disaster recovery, compliance, and performance optimization while conducting architectural reviews and providing technical guidance to cross-functional teams. Will lead AI/automation enhancements, migration roadmaps, root cause analysis, and act as a technical liaison for cloud migration and CX transformation consulting.