As a Senior Consultant, you will design, configure, and build Amazon Connect contact center solutions, translating client requirements into contact flows, routing logic, IVR systems, and integrations with AWS services and enterprise platforms like Salesforce and ServiceNow. You'll lead technical workstreams end-to-end, manage onshore/offshore development teams, own delivery from design through deployment, and support testing, releases, and post-go-live stabilization.… The role requires 6+ years of IT/software delivery experience, including 3+ years of hands-on Amazon Connect implementations and 2+ years leading technical teams with accountability for scope, quality, and timelines.
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