problem-management jobs in San Diego

Design, build, and operate an enterprise ITSM platform centered on BMC Remedy AR System 9.1, managing the full application stack (Incident, Problem, Change, Request, Knowledge, Asset modules) plus Smart IT, Digital Workplace, and CMDB integrations. Lead system upgrades, patches, schema migrations, and maintain security compliance per RMF/ATO requirements.…See more Automate routine tasks and deployments using Python and/or PowerShell, optimize CMDB data quality, and provide Tier 3 support and mentorship to junior administrators.

Director-level hands-on technical leader responsible for designing, implementing, and operating enterprise infrastructure across AWS, Azure, and Microsoft 365 environments. Will personally architect and troubleshoot complex hybrid cloud, networking, identity, endpoint, and workplace solutions while leading infrastructure teams, managing vendors, budgets, and roadmaps.…See more Must establish engineering standards for Zero Trust, disaster recovery, and business continuity while partnering across security, application, data, and business teams. Requires 15+ years of progressive infrastructure and platform engineering experience, 7+ years leading technical teams, and deep expertise in AWS services, Microsoft 365 (Entra ID, Exchange, Teams, SharePoint, Intune, Defender), Azure, Infrastructure as Code, and automation.

This is an onsite production support role for enterprise analytics platforms, requiring 5+ years of experience supporting Matillion, Cognos, Power BI, Tableau, and MDM environments. The specialist will act as the primary point of contact for analytics, BI, ETL, and MDM issues, coordinating between end users, business stakeholders, and offshore teams while managing daily operational health, incident response, and SLA performance.…See more The role demands expertise in cloud analytics platforms (AWS, Azure, Snowflake), ITIL-based service management, and ticketing systems like ServiceNow or Jira, with strong skills in incident/problem/change management and translating technical issues for business audiences.

This role manages a large technical team supporting Navy-Marine Corps Intranet (NMCI) network operations under the SMIT contract. The engineer will lead field/base network operations including BAN/LAN/WAN troubleshooting, installation, configuration, cabling, and COMSEC support across DOD enterprise network environments.…See more Responsibilities include incident response, change management, problem management, and DevSecOps initiatives, with direct customer interaction and resource management. The position requires extensive operations/engineering leadership experience, solid network architecture knowledge, and hands-on proficiency in fault diagnosis, repair, and passive infrastructure work.

Lead a large technical team supporting Navy-Marine Corps Intranet (NMCI) operations under the SMIT contract, managing network infrastructure, incident response, change management, and O&M initiatives. Perform hands-on network engineering including troubleshooting, installation, configuration, cabling, and COMSEC support across BAN/LAN/WAN environments.…See more Analyze network architectures, diagnose faults, manage customer relationships, and execute projects in a fast-paced DOD enterprise network environment. Requires extensive operations/engineering leadership experience with network/transport technical background and DOD enterprise network knowledge.

Lead technical support and implementation for SAP Manufacturing Execution (ME) and Manufacturing Integration and Intelligence (MII) systems in a multi-site manufacturing environment. Provide L2/L3 plant-floor application support, troubleshoot integration issues between SAP ME/MII and ERP modules (PP, EWM, QM, PM), and coordinate with cross-functional teams on system upgrades and lifecycle management.…See more Conduct gap analysis, evaluate MES solutions, lead implementation efforts, and ensure service delivery compliance with ITIL processes and SLAs.

Field/Base Network Engineer managing large technical teams and Navy-Marine Corps Intranet (NMCI) operations under the SMIT contract. Responsibilities include BAN/LAN/WAN network operations, troubleshooting, repair, installation, cabling, configuration, and COMSEC support; managing incident response, change management, and problem management initiatives.…See more Requires extensive operations/engineering leadership experience, working knowledge of large DoD enterprise network environments, and hands-on technical background in network architectures, fault diagnosis, and ITSM/DevSecOps. Physical role involving equipment installation, rack mounting, confined-space work, and site-based troubleshooting across multiple locations.