San Diego State University seeks a System Analyst to oversee technology operations for the Office of Housing Administration, managing Help Desk and RezCon operations, student staff scheduling and training, and residential technology support. The role requires hands-on troubleshooting of network and technology issues, case management via ServiceNow and StarRez, and technical support for enterprise applications (StarRez, TMA, CBORD, RezLife, Notifi).… Responsibilities include device and system management using Jamf, Intune, Active Directory, Azure, and Remote Desktop, as well as audiovisual equipment, networking infrastructure, and VLAN management. The analyst will evaluate technology needs, recommend improvements, and collaborate with campus IT on system integrations supporting over 9,000 residential students and staff.
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San Diego State University seeks a System Analyst to manage technology operations for residential housing, overseeing Help Desk and RezCon student staff, troubleshooting network and technology issues, and administering housing software systems (StarRez, TMA, CBORD, RezLife, etc.). The role requires hands-on support for device management platforms (Jamf, Intune, Active Directory, Azure), audiovisual and networking infrastructure, and coordination with campus IT on system integrations.… Responsibilities include training and leading technology support staff, managing ServiceNow and StarRez cases, and evaluating technology needs to recommend improvements.
This System Analyst role supports technology operations for San Diego State University's Office of Housing Administration, overseeing help desk and residential technology services for 9,000+ students. The analyst manages software systems (StarRez, CBORD, Jamf, Intune, Azure, Active Directory), troubleshoots network and audiovisual infrastructure, and leads student technology staff through recruitment, training, and coordination.… Responsibilities include ServiceNow case management, device management across enterprise platforms, system integrations, and recommending hardware and process improvements. The position requires hands-on technical support, cross-campus collaboration, and leadership of support staff.
San Diego State University seeks a System Analyst to oversee customer support and technology operations for its Office of Housing Administration, managing help desk and RezCon operations including student staff recruitment and training. The role requires troubleshooting network and technology issues, managing ServiceNow and StarRez cases, and supporting residential technology infrastructure.… Responsibilities include managing housing-specific applications (StarRez, TMA, CBORD, RezLife), device management platforms (Jamf, Intune, Active Directory, Azure), audiovisual and networking components, and collaborating with campus IT on system integrations. The analyst will provide lead work direction to technology support staff and recommend hardware and software improvements.