System Analyst (Technology Support Specialist III)

Summary

San Diego State University seeks a System Analyst to oversee technology operations for the Office of Housing Administration, managing Help Desk and RezCon operations, student staff scheduling and training, and residential technology support. The role requires hands-on troubleshooting of network and technology issues, case management via ServiceNow and StarRez, and technical support for enterprise applications (StarRez, TMA, CBORD, RezLife, Notifi). Responsibilities include device and system management using Jamf, Intune, Active Directory, Azure, and Remote Desktop, as well as audiovisual equipment, networking infrastructure, and VLAN management. The analyst will evaluate technology needs, recommend improvements, and collaborate with campus IT on system integrations supporting over 9,000 residential students and staff.