System Analyst (Technology Support Specialist III)

Summary

This System Analyst role supports technology operations for San Diego State University's Office of Housing Administration, overseeing help desk and residential technology services for 9,000+ students. The analyst manages software systems (StarRez, CBORD, Jamf, Intune, Azure, Active Directory), troubleshoots network and audiovisual infrastructure, and leads student technology staff through recruitment, training, and coordination. Responsibilities include ServiceNow case management, device management across enterprise platforms, system integrations, and recommending hardware and process improvements. The position requires hands-on technical support, cross-campus collaboration, and leadership of support staff.