System Analyst (Technology Support Specialist III)

Summary

San Diego State University seeks a System Analyst to manage technology operations for residential housing, overseeing Help Desk and RezCon student staff, troubleshooting network and technology issues, and administering housing software systems (StarRez, TMA, CBORD, RezLife, etc.). The role requires hands-on support for device management platforms (Jamf, Intune, Active Directory, Azure), audiovisual and networking infrastructure, and coordination with campus IT on system integrations. Responsibilities include training and leading technology support staff, managing ServiceNow and StarRez cases, and evaluating technology needs to recommend improvements.