System Analyst (Technology Support Specialist III)

Summary

San Diego State University seeks a System Analyst to oversee customer support and technology operations for its Office of Housing Administration, managing help desk and RezCon operations including student staff recruitment and training. The role requires troubleshooting network and technology issues, managing ServiceNow and StarRez cases, and supporting residential technology infrastructure. Responsibilities include managing housing-specific applications (StarRez, TMA, CBORD, RezLife), device management platforms (Jamf, Intune, Active Directory, Azure), audiovisual and networking components, and collaborating with campus IT on system integrations. The analyst will provide lead work direction to technology support staff and recommend hardware and software improvements.