ServiceNow -ServiceNow Enterprise Service Management (ESM) - Senior - Tech Cons -Open Location

RemoteExpired

$102,500 – $187,900 · Posted 1 month ago

San Diego · RemoteLast seen 1 month ago

Summary

Senior technical consultant role focused on ServiceNow Enterprise Service Management (ESM) implementation and AI-enabled transformation. Candidates will advise clients on process optimization, lead requirements and design workshops, and connect ServiceNow AI capabilities (Now Assist, AI Agents, agentic workflows) to business outcomes. The role requires 2–4 years of ServiceNow project experience, ServiceNow CSA/CAD certification plus one implementation-specialist certification, and 3+ years of Big 4 or equivalent consulting experience.

Technical Program Management Agentic Workflows Agile AI Agents AI Control Tower AI Search Intelligent Automation Now Assist Performance Analytics Process Design Reporting Requirements Management Servicenow Servicenow Cad Servicenow Cma Servicenow Csa Servicenow Cta Servicenow Customer Service Management Servicenow Employee Center Servicenow Esm Servicenow Field Service Management Servicenow Hr Service Delivery Servicenow Legal Service Delivery Servicenow Source To Pay Servicenow Workplace Service Delivery Waterfall