Network Service Delivery Manager

Summary

The Network Service Delivery Manager oversees end-to-end delivery of enterprise network services (LAN, WAN, WLAN, SD-WAN, VPN, firewalls, cloud networking) to clients or internal units, ensuring adherence to SLAs, KPIs, and compliance. The role manages incident/problem/change processes, leads cross-functional technical teams, and serves as primary liaison between technical teams, vendors, and stakeholders. Responsibilities include performance monitoring, vendor management, security governance, and driving transformation initiatives such as cloud migration and SD-WAN rollout. The ideal candidate has 7+ years in network operations or IT infrastructure, expertise in enterprise networking platforms (Cisco, Juniper, Palo Alto, Fortinet), ITIL frameworks, and proven leadership in complex service environments.