IT Support Services I - Help Desk

Summary

The IT Support Services I role provides frontline technical support to employees and clients, diagnosing and resolving hardware, software, and network issues across desktops, laptops, mobile devices, and printers. Responsibilities include managing user accounts and Active Directory, configuring operating systems and software, troubleshooting network connectivity and VPN access, and escalating complex issues to senior engineers. The position requires 2+ years of hands-on experience with Microsoft Networks, firewalls, TCP/IP, Active Directory, Group Policy, PowerShell, and cloud technology integration, along with strong customer service and documentation skills.