IT Support Services I - Help Desk

Summary

The IT Support Services I associate will provide frontline technical support to employees and clients, diagnosing and resolving hardware, software, and network issues via phone, email, and ticketing systems. Responsibilities include installing and configuring operating systems and software, managing user accounts and Active Directory, troubleshooting network connectivity and VPN access, and escalating complex issues to senior engineers. The role requires 2+ years of hands-on experience with Microsoft Networks, firewalls, TCP/IP, PowerShell, and endpoint security, along with strong communication skills and the ability to work independently under pressure.