Jobs at ServiceNow

Build and scale evaluation harnesses and automation to measure how well AI-powered software development tools perform. You'll develop reproducible benchmarking systems, validate evaluation approaches against human judgment, and analyze results across repeated runs to identify variance, failure patterns, and optimization opportunities.…See more The role requires strong software engineering expertise in automation and testing, proficiency in Python and at least one other language (Java, JavaScript), and solid knowledge of Git, Docker, CI/CD pipelines, and AI/LLM evaluation methodologies.

Staff-level full-stack engineer responsible for designing, building, and delivering high-quality features for ServiceNow's Lux admin configuration framework and AI-native platform experiences. You will own the complete development lifecycle from architecture through testing and deployment, mentor engineers, and architect modular, reusable component systems.…See more The role requires 8+ years of JavaScript/web experience with advanced proficiency in modern UI frameworks (Lit, React, Vue, Angular), object-oriented design, algorithms, and relational databases, plus experience integrating AI into workflows and serving as a technical lead.

Principal Platform Architect responsible for translating federal customer business objectives into ServiceNow platform solutions and digital transformation roadmaps. Advises on technical governance, platform health, and enterprise architecture decisions while guiding customers through prescriptive solution design and implementation.…See more Requires 5+ years of large program architecture experience, preferably with management consulting or enterprise software background, and federal sector experience. Must demonstrate expertise in enterprise platforms, cloud technologies (AWS, Azure), and ServiceNow best practices, with ability to communicate at executive levels and work across complex organizational structures.

As a Software Engineer (IC2) on ServiceNow's Data Platform team, you will design and develop scalable backend components for SQL generation into Trino, PostgreSQL, MariaDB, and Oracle databases, as well as manage table metadata and data access across multiple data sources. You'll own features from design through delivery, collaborate with product managers to translate requirements into well-architected solutions, and develop comprehensive test strategies covering functional, regression, integration, and performance aspects.…See more The role requires proficiency in Java backend development, strong knowledge of data structures, algorithms, and performance optimization, plus experience with relational databases, CI/CD pipelines, and automated testing frameworks. You'll participate in design and code reviews, troubleshoot complex systems, and foster engineering craftsmanship across the team.

Lead a team of full-stack software engineers building ServiceNow's AI Experience Framework (AIUX) — a platform delivering AI-first, conversation-first user interfaces through modular Lit-based web components. You'll manage product development, set technical direction for framework-level APIs, guide architecture decisions across the request path, and represent AIUX in cross-org discussions.…See more The role requires deep expertise in JavaScript and Java/C++/C#/Go, 10+ years of relevant technology experience, 5+ years managing core engineering teams, and the ability to solve complex problems spanning AI integration, performance at scale, and multi-team coordination.

As an IC5 Senior Staff Engineer, you will architect and deliver large-scale distributed data platform components centered on Kafka, Apache Iceberg, and Apache Spark. You will lead complex technical initiatives, design high-performance data ingestion pipelines, and define engineering best practices across the organization.…See more The role demands deep expertise in distributed systems, JVM performance tuning, stream processing, and full-stack Data Lake solutions, with hands-on delivery of production systems and mentorship of engineering teams.

Principal Engineer leading the technical direction for ServiceNow's Conversational Analytics platform, which enables customers to query data in natural language using AI. The role combines hands-on architecture and prototyping with mentorship of engineering teams, requiring deep expertise in AI/ML systems, vector retrieval, agentic architectures, and knowledge graphs.…See more You'll collaborate with product and leadership to design cloud-based solutions integrating LLMs and AI into enterprise workflows, with accountability for customer success metrics and evaluation frameworks.

Staff Software Engineer role designing and implementing cloud-native platform components and services, with primary focus on Kubernetes workloads, distributed systems, and infrastructure automation. Requires 5+ years hands-on Kubernetes experience, proficiency in Go or systems languages, and demonstrated expertise building operators, controllers, and platform services.…See more Will lead well-scoped projects from design through production, contribute to reliability and scalability, mentor junior engineers, and participate in on-call operations.

Director-level technical program manager leading large-scale, cross-functional new product development initiatives for ServiceNow's APEX Strategic Initiative. Responsible for translating business objectives into execution strategy, managing complex programs from conception through operations, and establishing governance frameworks.…See more Must leverage AI tools to synthesize intelligence, surface risks, and accelerate delivery while building stakeholder relationships and driving accountability across geographies and functions.

As a Staff Software Engineer in Data Platform Engineering, you will design, build, and operate cloud-native platform components and services, taking features from design through production. You'll lead well-scoped technical projects, collaborate with senior engineers on architecture alignment, and ensure reliability and scalability through testing and instrumentation.…See more You'll spend most of your time hands-on building operators, controllers, automation, and platform services that other teams depend on, while mentoring junior engineers. The role requires 8+ years of software development experience (or equivalent with advanced degrees), 5+ years of hands-on Kubernetes experience, and proficiency with at least one major hyperscaler (AWS, Azure, GCP).

Senior Staff Software Engineer responsible for designing and optimizing the server-side JavaScript execution engine at the heart of the ServiceNow platform. The role requires deep expertise in compiler and runtime systems, including JIT/AOT compilation pipelines, memory management, and performance optimization at scale.…See more You will work across the full software lifecycle from design through delivery, mentor colleagues on systems engineering and performance profiling, and own technical decisions with material risk across multiple projects and teams.

Design, build, and operate cloud-native platform features and services with hands-on engineering focused on Kubernetes, distributed systems, and infrastructure automation. Deliver well-defined work iteratively from implementation through production, contributing to reliability, scalability, and operability through testing, instrumentation, and on-call participation.…See more Collaborate with senior engineers on platform standards while mentoring junior team members. Requires 5+ years of software development experience (or equivalent), production experience with Kubernetes, exposure to at least one major hyperscaler (AWS, Azure, GCP), and proficiency in Go or another systems language.

The Implementation Manager leads on-time, on-budget delivery of the Moveworks AI platform to enterprise customers, overseeing project lifecycle, governance, risk management, and resource allocation. Responsibilities include guiding customers through implementation, identifying and building agentic workflows, managing scope and timeline, mentoring team members, and serving as the primary point of contact for stakeholder alignment.…See more The role requires 4+ years of progressive software implementation experience (SaaS preferred) with enterprise clients, strong project management fundamentals, and the ability to integrate AI into business processes and workflows.