sla-management jobs in San Diego

This is an onsite production support role for enterprise analytics platforms, requiring 5+ years of experience supporting Matillion, Cognos, Power BI, Tableau, and MDM environments. The specialist will act as the primary point of contact for analytics, BI, ETL, and MDM issues, coordinating between end users, business stakeholders, and offshore teams while managing daily operational health, incident response, and SLA performance.…See more The role demands expertise in cloud analytics platforms (AWS, Azure, Snowflake), ITIL-based service management, and ticketing systems like ServiceNow or Jira, with strong skills in incident/problem/change management and translating technical issues for business audiences.

Lead operational service delivery for enterprise Web Application Firewall (WAF), load balancing, DNS, certificates, and edge security platforms. Own end-to-end service performance, SLA/KPI metrics, incident escalation, and cross-team coordination across application, cloud, networking, and security teams.…See more Manage and develop senior and staff-level engineers, drive operational governance, risk management, and continuous improvement. The role requires sufficient technical depth to guide platform designs, direct incident response, and make informed operational decisions, though not necessarily performing all configurations personally.