Summary

Lead operational service delivery for enterprise Web Application Firewall (WAF), load balancing, DNS, certificates, and edge security platforms. Own end-to-end service performance, SLA/KPI metrics, incident escalation, and cross-team coordination across application, cloud, networking, and security teams. Manage and develop senior and staff-level engineers, drive operational governance, risk management, and continuous improvement. The role requires sufficient technical depth to guide platform designs, direct incident response, and make informed operational decisions, though not necessarily performing all configurations personally.