Global Support Engineer will provide Level 2/3 technical support for complex instrumentation in a biotech environment, diagnosing issues across mechanical, fluidics, optics, electronics, and firmware subsystems. The role includes triaging escalations, authoring technical documentation and service bulletins, supporting new product introductions, and serving as an on-site diagnostic resource to field service teams.… Requires a bachelor's degree in engineering and 2–5 years of field service or technical support experience in instrumentation or regulated biotech/medical device industries.