Staff Inbound Product Manager - ServiceNow University

Summary

Staff Inbound Product Manager for ServiceNow University, responsible for defining and executing product strategy across AI-powered learning experiences. The role involves leading product discovery across personalization, conversational AI, recommendations, and search capabilities; partnering with Engineering, Architecture, and Design to deliver enterprise-grade features; and translating learner and business needs into technical requirements. Requires 8+ years of product/technical product management experience with strong expertise in enterprise platforms, AI technologies (LLMs, agents, conversational systems), and complex system integration.