Senior Manager, ServiceNow HRSD Program and Solution Management

$171,600 – $338,300 · Posted 1 day ago

San DiegoLast seen today

Summary

Senior Manager responsible for leading ServiceNow HRSD and AI Assistant solution implementations, integrating conversational AI, agentic workflows, enterprise search, and LLM-powered knowledge retrieval across HRIS and ITSM platforms. Will advise clients on responsible generative and agentic AI adoption, governance, data security, and change management while identifying and mitigating project risks. Develops and mentors engagement teams, establishes delivery standards, and drives account growth through business cases, proposals, and go-to-market activities. Requires 8+ years of enterprise platform implementation experience, 2+ years with ServiceNow HRSD, 4+ years managing Director-level client relationships, and 5+ years leading multi-workstream programs across HR, IT, and security.

Technical Program Management Agentic AI AI Governance Change Management Conversational AI Data Security Enterprise Search Generative AI Hris Itsm LLM Large Language Models Prompt Design Responsible AI Servicenow Servicenow Hrsd Workday