National Manager, Infrastructure & Operations
Summary
The National Manager, Infrastructure & Operations leads operational delivery, reliability, and lifecycle management of core infrastructure platforms including Azure, AWS, Microsoft 365, Active Directory, Entra ID, F5, DNS, Intune, and SCCM across Windows and Red Hat environments. The role drives automation and DevOps adoption through Infrastructure as Code (Terraform), CI/CD pipelines, scripting, and standardized deployment patterns while establishing ITSM practices for incident, problem, and change management. The manager partners with cybersecurity, network architects, and cross-functional teams to implement security controls aligned to CMMC and NIST frameworks, and leads centralized IAM execution including identity lifecycle, role-based access control, privileged access management, and provisioning workflows. Success requires reducing manual effort, improving operational reliability and consistency, embedding security into all infrastructure platforms, and ensuring audit readiness.