Lead Engineer – Jira Service Management (JSM)

Summary

Lead a Jira Service Management (JSM) platform for Petco's retail store operations, architecting multi-project environments, configuring workflows, automations, and SLAs. Design and maintain integrations between JSM, CMDB/Assets, inventory systems, and third-party APIs using REST APIs, webhooks, and scripting (Python, Groovy, JavaScript). Troubleshoot system health, API performance, and asset synchronization at scale; engage directly with store operations teams to translate business requirements into technical specifications. Requires 8+ years of software/systems engineering experience with 4+ years hands-on JSM and CMDB configuration expertise.