ESM Developer I

Summary

Develop and support enterprise service management (ESM) solutions on the ServiceNow platform, with a focus on integrations, CMDB maintenance, platform troubleshooting, and AI-enabled automation. The role involves building REST API integrations, maintaining data quality, supporting platform releases and deployments, and collaborating across technical and business teams. Requires a bachelor's degree in a technical field or equivalent experience, 1+ years in application/software development or systems administration, and working knowledge of JavaScript or another modern programming language. This Level I position will grow technical responsibility as capability develops, with an emphasis on learning enterprise development standards and recognizing opportunities for automation and AI technologies.