Senior Staff Inbound Product Manager responsible for owning the roadmap, vision, and requirements for conversational AI features within ServiceNow's AI platform. The role requires translating customer feedback into product improvements, guiding product strategy across multiple teams, and steering the development of AI features including disambiguation, clarification, document/multimodal experiences, slot filling, feedback intelligence, and fallback handling.… Success requires 12+ years of enterprise product management experience, deep knowledge of conversational AI, generative AI, and agentic systems, plus hands-on experience with AI evaluation, prompt engineering, retrieval systems, and knowledge bases. The person will create PRDs, define testing and quality requirements, support strategic customers through pilots and go-lives, and coordinate dependencies across engineering and design teams.
knowledge-bases jobs in San Diego
AI Architect
ExpiredThe AI Architect II is a senior technical leadership role responsible for establishing architectural standards and patterns for AI solutions, including RAG pipelines, agentic workflows, and model serving. The role involves designing scalable AWS cloud architectures, defining MLOps practices, implementing responsible AI governance, and translating business requirements into enterprise AI and cloud strategies.… The position requires hands-on technical expertise to evaluate and integrate AI/ML services, lead systems design across microservices and event-driven architectures, and mentor engineering teams on cloud and AI best practices. This role drives technology decisions with real business impact while modernizing the company's platform through cloud-native and AI transformation initiatives.