Develop and configure ServiceNow solutions using JavaScript, Flow Designer, REST/SOAP integrations, and HTML/CSS, with hands-on experience in ITSM modules, custom applications via App Engine, and system integrations. Design and implement role-based access controls, field-level security, and support Navy identity and access management (CAC, MFA).… Troubleshoot platform issues, provide technical guidance to government administrators, and maintain technical documentation while following DoD security requirements.