The Implementation Manager owns the structured onboarding of new Lawmatics customers, running kickoff calls, educating users on platform features, coordinating account configuration with the internal build team, and monitoring engagement before handing off to Customer Success. The role requires managing 20-30 concurrent onboarding relationships, explaining technical and workflow concepts to non-technical legal professionals, and proactively identifying stalling accounts or configuration issues.… Success depends on strong communication, process discipline, proficiency with CRM and intake automation tools, and close collaboration with internal teams.
San DiegoLast seen 1 day ago