Principal Engineer leading the technical direction for ServiceNow's Conversational Analytics platform, which enables customers to query data in natural language using AI. The role combines hands-on architecture and prototyping with mentorship of engineering teams, requiring deep expertise in AI/ML systems, vector retrieval, agentic architectures, and knowledge graphs. You'll collaborate with product and leadership to design cloud-based solutions integrating LLMs and AI into enterprise workflows, with accountability for customer success metrics and evaluation frameworks.