Principal Machine Learning Software Engineer

$216,100 – $378,200 · Posted 1 day ago

San DiegoLast seen today

Summary

Principal Engineer leading the technical direction for ServiceNow's Conversational Analytics platform, which enables customers to query data in natural language using AI. The role combines hands-on architecture and prototyping with mentorship of engineering teams, requiring deep expertise in AI/ML systems, vector retrieval, agentic architectures, and knowledge graphs. You'll collaborate with product and leadership to design cloud-based solutions integrating LLMs and AI into enterprise workflows, with accountability for customer success metrics and evaluation frameworks.

Data Science Software Development Java JavaScript Machine Learning Python SQL Agentic AI Artificial Intelligence Claude Code Cloud Architecture Data Catalogs Evaluation Frameworks Knowledge Graphs LLM Large Language Models Llms Natural Language Query Nlq RAG Retrieval Augmented Generation Retrieval Augmented Generation Semantic Layers Vector Databases