Staff Software Engineer

$166,500 – $291,400 · Posted 7 days ago

Santa ClaraLast seen 7 days ago

Summary

Staff Software Engineer responsible for building production-grade AI agent infrastructure for ServiceNow's HR Service Delivery platform. Design and own agentic instruction surfaces, evaluation frameworks, and safety mechanisms that enforce entitlement-aware data handling and prevent access violations in HR contexts. Build and maintain observability, hallucination detection, and drift monitoring for autonomous workflows; author and migrate LLM integrations and tool orchestration through production. Partner across product and engineering to translate business needs into testable specs and hold architectural standards for accountable AI-assisted delivery.

Software Development Java JavaScript React TypeScript Access Control Agent Orchestration Agentic AI AI Coding Assistants API Design CI CD Data Modeling Dataset Curation Drift Detection Entitlement Management Evaluation Frameworks Function Calling Incident Response Judge Calibration LLM Apis LLM Migration Model Orchestration Observability Prompt Engineering Relational Databases Retrieval Augmented Generation RAG Structured Output System Design