Staff Quality Analyst — Quality Management System

$102,000 – $138,000 · Posted 8 days ago

AtlantaLast seen 6 days ago

Summary

Staff Quality Analyst responsible for building dashboards and analytics that surface defect signals and drive leadership decisions in a contact center quality management system. The role requires hands-on SQL and Python skills to analyze large operational datasets, apply statistical methods and Lean/Six Sigma frameworks to quantify improvements, and communicate findings credibly to senior stakeholders. You'll design AI-assisted workflows using LLM tools and agentic systems to accelerate defect detection and root cause analysis, while owning change management and measurement governance across matrixed organizations.

Data Science Python SQL A B Testing Agentic Workflows AI Assisted Analytics Applied Statistics Case Management Causal Inference Control Charts Conversation Intelligence Conversation Scoring Dashboards Data Visualization Difference In Differences Dpmo Hypothesis Testing Lean LLM Large Language Models Quality Measurement Systems R Resolution Scoring Root Cause Analysis Six Sigma Sla Design Speech Analytics Text Analytics Work Item Tracking