Senior Staff Software Engineer - Customer Success

$205,500 – $277,500 · Posted 2 days ago

San DiegoLast seen 1 day ago

Summary

Senior Staff Software Engineer responsible for architecting and leading Intuit's Virtual Expert Platform (VEP), an agentic AI customer success system that serves Customer Success Managers, onboarding specialists, and partner teams. The role requires deep hands-on development (50–70%) alongside strategic architecture work, designing multi-agent systems end-to-end, establishing technical standards and AI safety frameworks, and driving complex cross-team technical problems to resolution. This engineer will define observability and guardrail patterns for AI in production, mentor senior engineers, and influence product roadmap strategy with senior business leaders.

Software Development Java Agentic AI AI Guardrails AI Safety C#.NET End To End System Design Interoperability LLM Large Language Models Metrics And Monitoring Multi Agent Systems Observability Platform Architecture Production AI RAG Retrieval Augmented Generation Scalability Security Software Reliability System Architecture