Senior Manager, Software Engineering Management

Summary

Lead a platform engineering team of staff, senior, and junior engineers at ServiceNow, owning delivery outcomes, production escalations, and engineering standards. Drive complex platform initiatives and high-stakes releases while coaching engineers on architecture and system design. Build operating machinery—hiring, performance rubrics, staffing models, and reusable patterns—and partner with product and executive leadership on roadmap and technical strategy. Requires 8+ years in software engineering with 3+ years managing senior/staff-level ICs, strong technical depth in architecture and production troubleshooting, and hands-on experience building or integrating AI/GenAI systems (agents, LLM workflows, agentic automation) into production.