Senior Manager, Software Engineering Management - AI Experience Framework

Summary

Lead a team of full-stack software engineers building ServiceNow's AI Experience Framework (AIUX) — a platform delivering AI-first, conversation-first user interfaces through modular Lit-based web components. You'll manage product development, set technical direction for framework-level APIs, guide architecture decisions across the request path, and represent AIUX in cross-org discussions. The role requires deep expertise in JavaScript and Java/C++/C#/Go, 10+ years of relevant technology experience, 5+ years managing core engineering teams, and the ability to solve complex problems spanning AI integration, performance at scale, and multi-team coordination.