Production Support Lead - Innovation_Delivery_Transformation
San DiegoLast seen today
Summary
As Production Support Lead for ClaimBeacon, a Deloitte AI-powered claims platform integrated with Guidewire, you'll own L3 production support — reproducing and resolving application bugs, data pipeline failures, AI agent issues, and small enhancements. You'll troubleshoot across the full stack (Java, Python, Flutter, AWS), use logs and monitoring to find root cause, ensure data and AI governance compliance, and decide when to escalate versus fix directly. The role demands 5+ years of production support or software engineering experience, with proven end-to-end ownership of live issues, and strong exposure to agentic AI, DevOps, SQL, and insurance platforms like Guidewire.